S-India_case_study

Enhancing user experience

A local team of “health pioneers” informs a new user manual for an insulin injector pen to help improve diabetes treatment compliance within the illiterate diabetes patient population in rural India

The challenge

Creating the right education and communication about a diabetes product for an audience that is illiterate.

Our approach

We engaged with a spectrum of stakeholders, including healthcare professionals, patients, designers, educators, and caregivers to solve the challenge.

The result

Relevant picture-based manuals distributed to hospitals and patient care facilities across India.
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